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Frequently Asked Questions
Why are patterns shown when they are Out of Stock ?
Our site is quite often used as a research tool for pattern identification so we leave many photos available. If you would like to know more about any 'Out of Stock' pattern and the coordinate patterns within a collection, use the Search our Site
link at the top of any page and simply search for that pattern. Among the results you will be able to find the page for that pattern that sits in our Library. There are also many patterns in our Library that are not shown so if you know a pattern name, by searching for it you
may well find it out there.
I placed an order and never received confirmation ?
We respond to each and every order, once with a confirmation of your order, and a second time when your order ships with tracking information. If you did not receive a confirmation email from us, most likely we have received an email from your
server stating the address you provided is invalid. If you have a PayPal account, please check to be sure your email address is up to date.
When I click on a photo on a collection page it doesn't link and I want to purchase something in that pattern ?
All of our pages will show the patterns within that collection if we have this information to share with you. These photos will only link to other pages if that pattern is not available on the current page, and/or if we have stock available. If the
photo does link, the caption or name will be shown in crimson. If the pattern is not available within the page and does not link, we do not have anything in stock. These collections photos are shown so that you know which patterns are within a
collection and does not mean that we have them in stock.
Do you have this item in stock ?
If an item is not listed in our store, we do not have it in stock. Please Contact as by submitting a request for notification and we will be more than happy to let you know if an item does come in. Do you have
additional pieces of this item in stock ?
All of our stock is listed. If we only have one (1) listed, we only have one in stock. Note: Our shopping cart will not notify you if you've purchased above stock limits so please pay close attention to the number listed with each item as
IN STOCK Will you give me a discount on this item ?
We apologize, but all pricing is discounted from original collection pricing and we do not offer additional or individual discounts. Will you take my order by phone?
We do not take orders via phone for security reasons. All orders must be placed through our site. Can you get this item for me or tell me where I can find it?
Since we deal mainly with discontinued collections, we are unable to order as these items are no longer available from the manufacturer. We would love to be able to hunt for items as we once did, but we found that we spent a lot of time in locating
items only to be left hanging. We will however, be more than happy to keep a request on file for notification if an item comes in. We try to keep up with who has what, so if we know where you may be able to find what you
need, we're more than happy to let you know. We're here to help in any way we can. Please visit The Hunted House for more information about finding things you need by
designer. Are shams and pillowcases sold in sets of two?
Pillow shams are sold individually. We often have a customer surprised when they receive a sham that there were not two. No matter where you shop, shams are sold by piece (1), not by pair (2). On very rare occasion, a collection will offer shams packaged in sets of two (2).
If this is the case, we will note such within the item's description.
Pillowcases are almost always packaged in pairs (2) but if we happen to have one from a broken set, or a collection that sells pillowcases individually packaged, we will note it on our page as one (1) pillowcase.
What is a european pillow and sham?
A european (or euro) pillow is one that measures 26 x 26 in. (66 x 66 cm) and is normally used as a decorative pillow at the headboard behind your standard pillows. Shams are the decorative covers and are manufactured to fit the european pillow.
Typically, one (1) is used on a twin bed, two (2) on a full or queen size bed and three (3) on a king size bed.
Is all of your bedding brand new?
All of the products within our designer categories are brand new and in original packaging. We've had received several requests to carry irregulars which are less costly due to slight manufacturing defects which could be in size, stitching,
finishing or color dyes. These defects are normally not very
noticeable and do not affect the use of the item. Irregulars can be found in our Big Bottom Drawer and we do our best to describe the irregularities so you know what to expect.
On occasion, we may also offer some 'Gently Used' products which means that these items have been used for display purposes or in an unused or very occasionally used guest room but are in very good if not like-new condition.
These can also be found in our Big Bottom Drawer in the Irregulars department and will be very limited. Bedding is very personal to most people, but there are those out there looking for items for rental properties or other entities or those just hoping to find
a replacement of any kind in a pattern they love. We will never sell items that look worn or do not meet our standards and of course, will always disclose any information regarding these products.
We try to offer the very best description we can of any Irregular and Gently Used products so you know exactly what you are purchasing as all items in our Big Bottom Drawer are not returnable.
I called and left a message. No one returned my call?
If your question is answered in our Frequently Asked ?s, your call will not be returned. You can almost always count on email being answered first! We answer many questions here and also have notes throughout our site about our products.
We receive numerous calls asking for a particular item. If it's not currently listed on our site, it is not in stock at this time. We will respond to your request via our contact
form once it is submitted but will not return calls regarding these inquiries. The reason is that all we will be able to tell you via phone is that we do not have the item in stock at this time and you will have to complete our contact
form to be included in any notification of product we receive. We ask that you please complete our contact form so that we have your information on file and to be notified if your item(s) becomes
available. We will not call to notify you if something does come in but will notify by email only with a link to purchase a product. Please keep in mind that collections have been discontinued when they reach our site and many will not be available again but we
can always hope! To find a pattern, click "Search our Site" at the top of
any page and type in one word of a pattern name for best search results. If we have it or the pattern is in our Library, it will be listed in the search results.
Please feel free to send us an email about anything through our contact form for the fastest response to your questions. We're always here
to help!. |
